Submit Ticket

Need help with PHPTRAVELS? Submit a support ticket from your client area for purchase, account or technical questions. A short video shows every step.

If you need help with your purchase, account or a technical issue, submit a support ticket from your client area. A short video shows the clicks; the same steps are written below so you can follow them without watching.

Steps

1. Log in at https://app.phptravels.com.

2. Open Support (or the tickets / help section in your account menu).

3. Choose the right department (billing, technical, and so on).

4. Write a clear subject and describe the problem: what you tried, what you expected, what happened instead.

5. Attach screenshots, error text and log snippets if you have them.

6. Submit the ticket and watch your email for replies.

What to include

Include	Why
Order ID	Identifies your license and purchase
Domain / URL	Shows which installation is affected
PHPTRAVELS version	Matches known fixes and guides
Exact error message	Speeds diagnosis
Steps to reproduce	Lets support recreate the issue
Screenshots	Confirms admin paths and UI state

Remove passwords and live API secrets from screenshots before you upload them.

Common topics (self-serve first)

• License activation -- Startup -> Product -> License

• Installation -- Startup -> Product -> Installation

• Updates -- Startup -> Product -> Update

• Email not sending -- Startup -> Setup -> SMTP / SMTP2Go

• Custom gateway work -- Adding Payment Gateway

If those pages do not solve it, submit the ticket with the table above filled in.