> For the complete documentation index, see [llms.txt](https://docs.phptravels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.phptravels.com/support/unsubscribe-newsletter.md).

# Unsubscribe Newsletter

Unsubscribe from the PHPTRAVELS newsletter: log in at app.phptravels.com, open your profile settings and untick the email newsletter option to stop emails.

Stop marketing newsletter emails from PHPTRAVELS by turning off the newsletter option in your client-area profile. This page covers the clicks in text (matching the video), what changes after you unsubscribe, and what to do if newsletters still arrive.

Account and order emails can still arrive after you unsubscribe from the newsletter, because those messages are transactional (purchases, invoices, license, support). Only the marketing newsletter preference is turned off.

### Steps

1. Log in to your account at [https://app.phptravels.com](https://app.phptravels.com/).
2. Open your **profile** / account settings.
3. Find the email newsletter checkbox or toggle.
4. **Uncheck** (turn off) the email newsletter option.
5. Save the profile if the form requires a save button.

You should no longer receive newsletter campaigns to that account email.

### What still arrives

Unsubscribing from the newsletter does not remove:

* Order and invoice messages
* License and account security messages
* Support ticket replies
* Password reset and login alerts

Those are separate from the newsletter preference. If you need to change the account email address itself, update it in the same profile area (or contact support if the field is locked).

### If newsletters continue

1. Confirm you edited the same email address that still receives mail.
2. Check spam and promotions folders for a delayed last send.
3. Wait one full send cycle in case a campaign was already queued.
4. If mail continues, [submit a support ticket](https://docs.phptravels.com/support/submit-ticket) with the account email and a recent newsletter subject line.

### Related

* [Submit Ticket](https://docs.phptravels.com/support/submit-ticket) -- help with account or billing questions
* Client area: [app.phptravels.com](https://app.phptravels.com/)

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